All orders ship within 2-3 business days from our Albuquerque, NM facility. Standard delivery takes 3-7 business days depending on your location. Shipping is free on all U.S. orders.
No. We absorb all sales tax on every order. The price you see at checkout is the total you pay.
We offer a 30-day return policy on all items. Products must be unused and in their original packaging. Contact us at info@primaurban.store to initiate a return.
Some products require simple installation (floating shelves, wall-mounted caddies). Most include all necessary hardware. Adhesive-mounted products require no drilling. Check individual product descriptions for details.
Currently, we only ship within the United States. We are working on expanding to additional countries.
Once your order ships, you will receive an email with tracking information. You can also contact us at info@primaurban.store for a status update.
Orders can be cancelled or modified within 2 hours of placement. Contact us immediately at info@primaurban.store or +1(505) 910-4983.
For bulk orders of 10 or more units, contact us at info@primaurban.store for special pricing. We work with interior designers, property managers, and contractors.
We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are processed through secure SSL encryption.